Grievance Policy.

Latino Health Access (LHA) is committed to providing high-quality services and maintaining a respectful relationship with all community members, partners, and participants. We value your feedback and take all concerns seriously.

Purpose

This policy provides a standard process for individuals to express grievances regarding LHA programs, services, or personnel, ensuring that all complaints are addressed fairly and promptly.

Grievance Process

1. Informal Resolution: We encourage individuals to first discuss the concern directly with the staff member involved or their immediate supervisor to reach a quick resolution.
2. Formal Written Grievance: If the issue is not resolved informally, a written grievance may be submitted to the Department Director within 30 days of the incident.
3. Review & Investigation: The Director will review the grievance and may conduct an investigation. A written response will typically be provided within 10 business days.
4. Appeal: If the individual is not satisfied with the response, they may appeal to the Executive Director or the Board of Directors for final review.

Submission Details

Grievances can be submitted via mail or email:

Non-Retaliation

LHA strictly prohibits retaliation against any individual who files a grievance in good faith. Your participation in our programs will not be affected by the filing of a complaint.